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I do
not feel comfortable putting my credit card online,
over the net. How can I place an order?
You can place the order by phone by calling
1-613-599-1287 during regular business hours which are
M-F 9-7pm EST excluding holidays. You can also order online and choose
to telephone us with your credit card information.
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Why
is my credit card declining when I know I have money
in my account?
A credit card can decline due to an invalid credit card
number, expired card or incorrect expiry date, exceeded daily limit, insufficient credit, or
other reasons. Sometimes the card number itself is
input incorrectly. Check online to be sure the number
has been input correctly. Contact your credit card
company for more information.
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Does
Sillworks know why my credit card is declining?
We are not given a reason when a charge
declines. They are usually declined by your issueing bank because of an error in the expiry date or credit card number, Call us and we can verify the information we have on file.
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How
do I get my FedEx tracking number?
You will receive an email when your order is processed.
Once your order has shipped, you can go to your Account History
page and  to the FedEx or UPS tracking details of your order.
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Can
I find or get a specific version or revision or serial
number on a particular item?
We do not guarantee revision or version numbers unless asked.
Generally, our stock moves so fast that we have the
latest version or revision of everything. Sillworks
can tag an order with a particular version or revision for a
particular order but you must inform us of the revision you require before shipment.
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What
do I do if an item is missing from my order?
Immediately call Sillworks customer service at (613)
599-1287.
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Does
Sillworks pay for the return shipping of defective
items?
Yes.
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Will
Sillworks advise me on compatibility of the items I
purchase?
We will answer technical questions and give advice
regarding item compatibility to the best of our
knowledge. However, your best option is to
contact the manufacturers for the most accurate
answers to your technical questions. We also provide online assistance to help you configure HP and Compaq server options here...Quickspecs
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Can
I combine two different orders to one to save on
shipping?
If you call us before your order is processed, we can
combine your orders. Be aware though that we cannot combine
any order once it has been invoiced and/or shipped.
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Does
Sillworks advise me on the Estimated Time of Arrival (ETA) of my order?
We will post the Estimated Time of
Arrival (ETA) on our website on all orders within 30 minutes (during normal business hours) of your online order.
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I
did not get an order confirmation when I placed my order online, Did my order go
through?
If you did not receive a confirmation on the order,
Call our customer service at your earliest opportunity at
(613) 599-1287 Mon-Fri 9:00-5:00 EST. We will
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I
am afraid I may have accidentally duplicated my order?
Our order processing system will notice identical back to back orders
and our staff will call you to verify your intentions prior to
shipping duplicate orders.
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Can
I pre-order or backorder an item that is not in stock?
If the item in on the website, you can pre-order
it. All pre-orders will be filled on a
first-come, first-serve basis.
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A
price has dropped on an item I purchased but my order
has not shipped yet. Can I get a refund?
If the order has not
shipped, you can cancel the order and replace online
to take advantage of the new prices. All prices are as
is, at the time of sale.
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Does
Sillworks cross ship items?
Yes,
On all items, within thirty days of the invoice, we
will refund on the item being returned and charge for
a new item being sent out and credit back when we
receive the defective item.
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How
can I get a status on my order?
Go to Sillworks , log in, click on My Account, then
click on History.
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Does
Sillworks offer discounts on volume orders?
Aside from the reduced shipping costs of multi-item
orders, we do offer some volume discounts on
products. Product pricing and shipping is
as quoted on the website, if you need a better price point
for a larger quantity please feel free to give us a call
at (613)-599-1287
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I live in the area of your warehouse/store. Can I pick up the merchandise there?
Sillworks items may be purchased on line only. Please go to www.Sillworks
to order all product. We do not have a will call
facility. All orders placed on-line must be
shipped via FedEx or UPS, no exceptions.
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Do
I have to pay tax if I order from Canada?
Yes, All orders from Canada will have a 6% Goods and Services Tax (GST) applied.
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Do
I have to pay tax if I live outside of Canada?
No. There is no tax charge on deliveries outside of
Canada.
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Can
I add to, delete from or change my order online after I
submit it?
No. Once an order is submitted it can only be amended
or edited by calling our customer service department at
(613) 599-1287.
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How
long does it take to process an order?
Orders placed before 5:00pm EST are processed and shipped the same business day.
Orders placed otside of normal business hours are processed and shipped the next business day.
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Is
shipping added cumulatively for each item I order or
does shipping reduce when you purchase multiple items?
Shipping charges are based on a flat rate table. No matter how many items comprise your order, your shipping costs remains fixed for the entire order. If your order consists of 1 item or 100 items, the rate for shipping is locked at the one item price. Shipping Table
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Does
Sillworks ship internationally?
Sillworks does ship internationally. At this time
we can only calculate shipping costs within the
United States, Puerto Rico and Canada. International
shipments outside of these countries can only be shipped
on your FedEx, UPS or DHL account.
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What
is the warranty on Sillworks products?
All product warranties are displayed on the products information page. We are pleased to now offer lifetime warranties on over half of our products. We generally exceed the manufacturers warranty on most end of life products.
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What
happens if an item on my order is not
available or backordered?
If an item is found to be on backorder or not available after the order is placed the item will be removed from the order and the remaining items shipped. We do not hold up the order because an item is backordered. You will not be charged for the backordered item or the shipping cost of the item. The item that was backordered will have to be re-ordered online when stock is available. We will inform you of any out of stock item prior to shipping the order. We do not backorder products without your consent.
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Does
Sillworks have a paper catalog?
No. The one and only catalog for Sillworks is the
virtual catalog on the web. There is no other catalog.
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Does
Sillworks have a mailing list I can get on?
No. Sillworks does not use email for marketing purposes.
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I
have a tax free status. How
do I implement it with Sillworks ?
Place your initial order online and please call us at
(613) 599-1287.
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